Wesleyan

My husband and I had an excellent experience with Anthony Till our mortgage advisor. As first time buyers with a not so straightforward situation, Anthony went above and beyond to get us a good mortgage for our dream home. He was also on hand throughout the process to answer any questions or concerns, change things according to our circumstances and was responsive on email and phone. He also helped us with insurance (life and critical). Thank you Anthony!

Called for a quote to insure an empty house. Without an exact date of when the house was buil, they wouldn't quote! I can't find the date from my solicitor or estate agent. Don't waste your time! ☹️

My experience with Wesleyan has just been frustrating. I first contacted them to get advice about my upcoming retirement and investments. Because of my working hours, I was given a 6 p.m. appointment with an adviser. I rushed home that day, sat in front of my computer prepared for the call—but no one called me. After waiting 20 minutes, I phoned the number in my confirmation email to ask why no one had contacted me. I was told that their records showed someone had called me! The customer support agent apologised and rescheduled my appointment for the following week, again at 6 p.m. When that day came, I rushed home early once more, sat at my computer 15 minutes before the appointment, and waited. Yet again, no call. After 15 minutes, I contacted customer support. They checked all my details, mobile number, but couldn’t explain why I hadn’t been contacted. They offered to book me another appointment for the next week, but by then I was upset and unsure about the whole situation. I told them I didn’t want to make another booking for now. I hope the company realises that a serious customer is unlikely to trust them again—or return to seek advice or investment.

We received excellent advice and service from our Wesleyan Financial advisor, Colin and would definitely recommend his services. We started receiving financial advice from him several years before our retirement and his expertise has been invaluable throughout. It enabled us to make informed choices and the decision to retire earlier than we had previously thought we could. He was interested in finding out about our attitudes to life and finances, answered our many questions and explained finances and investments clearly so we were able to make smart investment choices to meet our individual needs. All our options were clearly presented to us with no pressure for us to purchase products. Any correspondence was answered promptly and we had the benefits of face to face meetings. Our heartfelt thanks go to Colin at Wesleyan for providing us with a top class service.

Richard went above and beyond in helping us secure our mortgage and navigate different aspect of the home buying process. He actively supported us in coordinating with solicitors, our seller's agent, and all the challenges along the way. I genuinely believe that our deal might not have gone as smoothly without his incredible help. His dedication, kindness, and professionalism were exceptional, and we are forever grateful for his guidance. I would wholeheartedly recommend him to anyone in need of mortgage advice or support. Thank you for everything, Richard!