Complaints and corrections

We aim to keep broker listings accurate and our guides factual. If something is wrong, tell us and we will investigate.

Directory listing disputes

For brokers or consumers:

• Inaccurate data — wrong address, FRN, specialisations, or contact details: email [email protected] with the profile URL and evidence.
• Removal requests — authorised representatives may request removal if a firm no longer trades or should not be listed. We may require FCA register confirmation.
• Review content — user reviews should reflect genuine experience. Report suspected fake or defamatory reviews with detail.

Editorial corrections

For errors in guides, calculators, or blog posts, send the page URL and correction. We prioritise regulated-topic mistakes and outdated legal thresholds (for example stamp duty bands).

Complaints about Mortgage118

Mortgage118 is operated by Mattison Elm Ltd (Company No. 09831228). We are a directory, not an FCA-authorised firm. If your complaint is about mortgage advice or a product sold by a listed broker, contact that broker and, if needed, the Financial Ombudsman Service.

For privacy matters, see our privacy policy and ICO guidance. For data protection enquiries contact [email protected].

Response times

We aim to acknowledge complaints within five working days and resolve listing corrections within ten working days where evidence is clear. Complex disputes may take longer.

Postal: Mattison Elm Ltd, 7 Bell Yard, London WC2A 2JR · Last updated: May 2026