Velvet Mortgage & Insure Services Ltd

I recently asked Bella to provide a quote for life insurance as we had completed our house purchase. Bella was really helpful, informative and made the process effortless. Not only was I happy with the service that Bella provided but I was also pleasantly surprised when I entered the same information I'd given to Bella in a comparison website and Bella's quote was cheaper than any quote there. Thanks again for your help on this - I wouldn't hesitate in using (or recommending) Bella and the team at Velvet for insurance quotes in future.

Joanna and Jordan helped me with my international medical insurance. They were both super helpful and went above and beyond to make sure I had the correct cover and everything was in place. They also worked to a very quick time limit and kept me updated and in the loop throughout the whole process. Would recommend - thank you so much.

Joanna and her team at Velvet went above and beyond to help me and my daughter when my Daughter got a job in Guatemala and needed guidance with private health insurance. It was a tricky time of year, right over Christmas and New Year, but their communication was absolutely spot on. They made the process so much easier and put my mind as a parent at ease. I’m so grateful for all their support and wouldn’t hesitate to recommend them! Thank you so much x

I would like to express my sincere appreciation for the outstanding service I received from Joanna Streames and Isabella Streames during my recent mortgage and insurance review. From the outset, Joanna and Isabella made me feel genuinely valued as a client. They were exceptionally easy to contact, consistently professional, and always prepared with clear, thorough answers to every question I had regarding my mortgage and protection policies. Their advice was not only comprehensive but tailored perfectly to my personal circumstances, long-term plans, and financial requirements. I left each meeting with full confidence that the recommendations provided were both appropriate and in my best interest. I would also like to thank Jordan, who assisted me over the phone with reorganising older policies and correcting past direct debits. Her calm, precise, and highly professional approach made what could have been a complex task incredibly straightforward. Additionally, Rowena’s prompt and meticulous email support ensured that every document, confirmation, and provider letter was delivered clearly and efficiently — a level of organisation I truly appreciated. At every step, I was kept fully informed, particularly regarding the importance of accurate disclosure, how each recommended product works, and why it was suitable for my situation. The explanations provided — both in conversation and in the written documentation such as the Services and Fees information and the Letter of Recommendation — were transparent, detailed, and easy to understand. Overall, I am extremely satisfied with the entire advice process. I am confident in the mortgage and protection solutions arranged for me, and I would not hesitate to recommend Joanna, Isabella, and the team to colleagues, friends, or fellow professionals seeking trustworthy financial guidance.

I used Velvet to organise a Global Treatment policy. Bella was so great during the process, keeping me up to date at every stage. It was fast, simple and fantastic value. I now have amazing peace of mind that should “that” diagnosis ever happen, then I’ll have the best care and treatment that money can buy. I wholeheartedly recommend Velvet Mortgage & Insure Services for all your needs.