Betsy Dallas
9 Feb 2026BFS were amazing to work with; nothing was too much trouble. My broker, Charlie, was fantastic from start to finish on a tricky first time buy. I would highly recommend her to anyone!
Balanced Financial Services is a verified, FCA-regulated mortgage broker based in Norwich, NR5 9NA, specialising in Residential. Rated 5/5 from 131 reviews.
Verified profile
This profile has been verified by Mortgage118

Meet our experienced team of mortgage professionals
Charlotte Harris
Mortgage Adviser
Daniel Evans
Protection Specialist
Awaiting broker claim/verification to unlock team profiles.
Betsy Dallas
9 Feb 2026BFS were amazing to work with; nothing was too much trouble. My broker, Charlie, was fantastic from start to finish on a tricky first time buy. I would highly recommend her to anyone!
Tim Easton
11 Nov 2025Excellent service! We used Andrea Worledge for our mortgage again, and as always the service was second to none! Not only were we treated preofessionally and efficiently, she managed to get us a much better rate than we were expecting. We would wholeheartedly recommend Andrea and BFS to anyone needing mortgage advice.
Chris Tyrrell
27 Sept 2025I can't recommend Balanced Financial Services highly enough! This was the first time we had dealt with a broker and the experience was excellent. Charlie Baker's knowledge and experience of the industry is first rate. Her insight, advice and patience helped us make better decisions.
Abdulrahman Alabi
6 Sept 2025Expertise, Experience and clear communication! We worked with Paul Johnson of Balanced Financial Services, and he delivered 7 star service. The communication was clear and he was happy to clarify if we were in doubt. His experience and expertise made the difference and I always felt assured after conferring with him. Through the delays while managing chain, Paul stayed in touch and ensured all concerns were addressed
JJ
8 Aug 2025The experience I've had with Paul Johnson has been nothing short of exceptional. I'd bet money that you can't find someone better. I've had experiences with other brokers, including one who is reputable for his knowledge, and none of them come close. Paul is not only very experienced and knowledgeable, he also cares and takes a lot of pride in his service. There are many decent brokers out there but they would rarely go the extra mile that Paul did. I was let down by brokers I had approached prior to Paul due to reasons such as negligence, poor professional behaviour and an unacceptably slow service. The time wasted was valuable because I wanted to purchase a house that my mother was going to lose through repossession and as the deadline crept closer, the situation became increasingly stressful. I can't remember how I stumbled across Balanced Financial Services, but I'm glad I did, because I wouldn't have been able to buy mum's house otherwise. I first came into contact with director and founder Charlie, who was really approachable and lovely to talk to - she put me in touch with Paul. The speed with which Paul worked to help me was incredible. Given the reviews and my own experience, I can imagine how full his hands are with other clients, but he somehow found the time to chase up the relevant people, communicate on my behalf and keep me updated. The mortgage offer arrived in time and the stress of the situation was gone! Paul isn't just an exceptional broker, he's also a really good man. Recommending him and his company 1000 times.
No memberships listed.
Regulatory Status
Direct Authorisation
Quick answers on rates, affordability, and next steps.
No pressure, no commitment. Just clear next steps.
Practical guides and explainers from our blog — relevant to this mortgage type.
Social Media
Follow Balanced Financial Services on social media for updates and insights.