VIVID

VIVID Housing promotes a caring and helpful company which is a complete joke they dont care they make rules up as they go along and excuses. The complaints policy process is the most frustrating and confusing experience. Your estate manager is changed like the weather. Customer service cant give you the correct information and it depends on who you speak to I have been a ViViD tenant for 20 years and in that 20 years I have seen the close I live just go down hill. They move tenant in that have had problems with SCC and they carrying on the same way and cause problem for what was a nice place to live. Tenant take the law in to their own hands and dont ask permission for nothing and they know they can as no one does nothing to stop or halt this situation. You have to as a tenant fight to be heard as you are lied to constantly. PLEASE BE AWARE THEY SOUND GOOD UNTIL YOU HAVE AN ISSUE. We have tried to get out of here but no one want to move here or they have a worse situation that you have. It was a nice clean and caring estate for you to live in. The ground team spend more time in there van then doing the job but the tracker in their vans say they are here, the repair are done as fast as possibke just to get out as fast a possible and the customer service give you conflicting information constantly. If you have a problem with vile neighbours they tell you to make a list of things that happen then tell you they can only go back so far as the person involved for ViViD has left so if the ABS officer leaves no one less pick it up until you phone again. THE COMPANY IS A JOKE AND THE SERVICE PROVIDED IS A COMPLETE WASTE OF TIME. One last thing when ViViD read this they will say please contact the customer experience team which dont care and dont do anything anyway. They let things go to far and then when you take it further like the Ombudsman's which they know can take 12 to 18 month they then contact you and offer compensation to put the situation right but IT SHOULD NEVER HAVE HAD TO COME TO THAT LEVEL AND SITUATION IN THE FIRST PLACE SHOULD IT!!!!!!

Gemma from the sales team has been absolutely amazing and extremely helpful throughout our application process, and we can’t thank her enough. Gemma has answered any questions that we have had and has been very swift to answer these when necessary. Thanks again for everything

Gemma L from the Vivid Sales Team has been absolutely amazing throughout the process of applying for a house. She has consistently been friendly and prompt throughout our correspondence. All of her advice and assistance has resulted in a successful application so I'm extremely happy with the service Gemma has provided 😊

Gemma L in sales has been so helpful and communication from start to finish couldn’t have been any better. I am hoping to complete in March but Gemma has told me that if there is anything I need help with to contact. Thanks again Gemma! I hope you have a wonderful Christmas and a nice break

Thank you, Team VIVID! From applying for my new home to speaking with the financial advisor and finally hearing the amazing news that I’ll soon have my own place – the whole process has been wonderful. A special thank you to Gemma L in the Sales Team. She’s been incredibly supportive, guiding me through every step. Being self-employed can make things tricky with some financial advisors, but Gemma’s flexibility and understanding made all the difference. She helped me connect with a fantastic advisor who really got it. So far, the experience has been excellent, and I can’t wait to move into my new home in just a few weeks! Thank you again, Team VIVID!