SPB UK & Ireland

Awful experience. Was paying insurance on a phone they knew I'd had stolen! I didn't even know I'd taken out insurance in the first place!! Wouldn't offer any kind of compensation. Communication was terrible too. Excess for my phone to be replaced was the same as it would have been to buy it new. Go elsewhere, this company isn't worth your time

Absolutely fantastic service from SPB Citymain. They kept me well informed all of the way during my mobile phone claim from start to finish. Unfortunately my phones folding screen broke, and was deemed beyond economical repair. I recieved email notifications every other day through out the process. I then recieved an email stating that my phone was BER and a replacement was being sent out. I recieved a tracking number the next day and my replacement phone was delivered. Top company and can not be happier with the services recieved thank you.

Every time I speak with the customer service team, they are always so friendly and ready to assist me with any situation concerning my claim - spoke to Lisa today and she was great!

I called today to update some information on my insured device and had the pleasure of speaking with Lisa who provided amazing customer service and care whilst also making the call somewhat relaxed and personable. A great, stress-free experience; I would highly recommend!

Absolutely Terrible Experience – Do Not Recommend If I could give zero stars, I would. This company made an already frustrating situation 10x worse. My phone was badly damaged and kept turning off every minute, so I couldn’t wipe my data. I explained this clearly when filing the claim. They told me to send it in anyway and assured me they had tools to securely erase the data on their end. But after I sent the phone, they suddenly changed their story. The next day, I was told I had to wipe the phone myself, or they wouldn’t send me a replacement. How was I supposed to do that when they already had my phone – and it barely worked to begin with? On top of that, they expect you to go without a phone for 2–3 days because they only issue the replacement after receiving your damaged one. No loaner, no courtesy solution – nothing. In a world where we rely on our phones for literally everything, that’s just unacceptable. I even had to go out and buy a new phone out of pocket just to have my number available, since I rely on my phone for work and to make money. Being without it wasn’t an option – but they clearly didn’t care. Terrible communication, unhelpful staff, and no accountability for their misleading instructions. There are plenty of other companies that actually work with you and make your life easier. I strongly suggest going with your bank’s insurance (like Barclays or others) – they offer far better service, clearer communication, and actually care about their customers. Avoid this company at all costs.