Your Mortgage Room

As first-time buyers, the mortgage process could easily have felt overwhelming, but Charlotte at Your Mortgage Room made it feel straightforward from the start. We’re slightly unconventional clients — currently living in Edinburgh but looking to buy in Brighton — and what initially drew us to Charlotte was her being a local. We’re very glad we went with that instinct. She took the time to explain everything clearly and guided us through the process with patience and care. When we travelled down for our first full day of property viewings, she even made time in her schedule to meet us in person to talk things through and debrief, which we really appreciated. She’s also supported by a great team — Jane and Charlotte were both warm, knowledgeable and reassuring whenever we had questions. We’re really grateful for all the support and couldn’t have asked for a better experience helping us take the first steps towards our first home. Thank you!

I cannot recommend Charlotte and her team highly enough! From start to finish, the process was outstanding. It was easy to set up our first appointment for advice and the follow up from Jane ensured we were always kept in the loop. Charlotte was friendly, extremely knowledgeable and responsive. Our application was not straightforward but Charlotte navigated this with ease! She is exceptional in her role. I wouldn’t hesitate to use Charlotte again if I needed to re- mortgage in the future. Thank for helping us to move onto this next chapter in our lives.

We had a great experience working with Charlotte and Jane while buying our home. They were incredibly helpful throughout the entire process and always easy to reach whenever we had questions. Whether it was about the mortgage itself or the house buying process more generally, they were always happy to talk things through and explain everything clearly. Charlotte managed to secure us a really competitive mortgage rate and helped us save thousands of pounds overall. She also suggested negotiating an allowance towards the end of the purchase, which we would never have thought to ask for ourselves and made a big difference. They also helped us get the right insurance in place and made sure everything ran smoothly from start to finish. Charlotte and Jane were professional, knowledgeable and very supportive the whole way through. I wouldn’t hesitate to recommend them to anyone looking for a mortgage broker.

Charlotte and Jane were absolutely incredible throughout our whole house buying journey. From the very beginning they were always available to answer our questions, whether it was something mortgage-related or just general queries about the process. As first-time buyers, that level of support made such a difference and really helped take the stress out of everything. They were both so friendly, patient and reassuring, and walked us through every step of the process. Nothing ever felt like too much trouble and they were always at the end of the phone when we needed guidance. Charlotte also worked incredibly hard to secure us a fantastic mortgage rate and ultimately saved us a significant amount of money. On top of that, she suggested options we would never have known about ourselves, including negotiating an allowance from the sellers which saved us thousands of pounds. They also helped us put the right insurance in place, which made the whole process feel really smooth and well organised. We genuinely couldn’t have asked for better support and would highly recommend Charlotte and Jane to anyone looking for a mortgage broker. They are knowledgeable, supportive and truly brilliant at what they do.

Charlotte and Jane were absolutely amazing through the whole process of buying my first property. Charlotte’s knowledge is outstanding. Both Charlotte and Jane were in contact with me every step of the way and both made me feel at ease. I had no prior knowledge of mortgages or the process of buying a property, and Charlotte made it so simple and easy. I’m forever grateful. Highly recommend!