Citizens Advice Plymouth

I was referred on to them by utility warehouse for some debt advice. They were all very professional until the day of my appointment. The man I was speaking to kept asking me to repeat myself and said he couldn't hear the first part of what I was saying. I know it isn't my phone as the line was clear my end. I have raised a complaint with Utility Warehouse who are now going to re refer me to citizens advice so I can speak to someone who is more helpful

Second time I've been down and it's the second time I've left feeling extremely frustrated. There is a drop in on Tuesday and Wednesday apparently to help with funding and claiming some Tesco vouchers, however when asked I'm met with a blank stare and then being told yes I am right but just not on this Wednesday, no explanation. When asked if I can book an appointment to avoid this problem again I was told yes, to go on a phone call list. Useless information and 0 help, I've been stood outside for 30 mins (I'm dyslexic, had multiple back operation's and my epilepsy has been playing right up the last few weeks). The receptionist doesn't seem like she wants to help people or enjoy her job and it shows. I'll try again next Tuesday if I can. Thank you Jamie

Every town I’ve tried to report thing’s going on the past 10 years. First thing I get asked in the interview was “why haven’t you been before”. So rage baiting right off the bat. Anything I spoken I was gaslighted with “no that doesn’t happen”. After this long it’s time to give karma to these people that have a bias to protect women who gang stalk and abuse and lie and don’t really need to detail it all just wait until one day I return and you pay for it

I visited CAB Plymouth several years ago, but they were unprofessional and untrustworthy. They do not respect confidentiality. Another person also complained about this problem, which is a serious breach. I think they treat people unfairly according to their race/nationality. Luckily, I found the solution to my problem in the end.

I went there for any things volunteering. Because of the good response from the phone conversation but i went there it was totally different. No enthusiasm or friendliness i was just giving a half A4 paper form to fill the the gentleman said they will keep in touch but they never did. When i called back they had no idea of my visit and the form i filled. 2 stars for the good telephone reception.