Bluestone Mortgages Ltd

​Rating: ★☆☆☆☆ (0/10) ​Do not waste your time or money with this company. We should have listened to the other negative reviews. After spending over £1,000 in fees, we were rejected based on "policies" that completely ignore real-life circumstances. ​My partner was in an abusive situation and forced to move out of her previous property, which meant temporarily covering both rent and a mortgage. Despite the fact that the previous house has since been settled in full, this company refused to show any flexibility. Expecting us to reach out in September when the proprety we really wanted would obviously never wait the long if another seller comes by. ​The most insulting part? They told us they would only reconsider the application if we provided a court order. Anyone with a brain in the UK knows that getting a court order can take six months or more. Expecting a homebuyer to put their life on hold for half a year just to satisfy a "policy" is laughable and proves this system is designed to protect the company’s bottom line, not the people they claim to support. ​We were transparent from day one, yet we were led on for 2 weeks and given false hope. ​To the company: Do not bother with your automated "please get in touch" reply. We’ve been in touch for two weeks, and you’ve made it clear that your rigid, outdated tick-boxes matter more than the safety or financial recovery of your clients. You have let us down completely. Also after doing some research I am not sure how true this is: ​"Since they(broker/Lender) specifically suggested trying for a court order regarding an abuse situation, they might actually be in breach of the FCA’s Guidance on Consumer Vulnerability. Lenders are supposed to be flexible and "proportional" with the evidence they request. Demanding a court order for a mortgage DIP is arguably an "unreasonable barrier." Anyhow not going to waste anymore time here and stress here.

Very mean and not helpful my solicitor ask them further extend mortgage offer literally a couple of days I think they just Middleman can't make real decisions I wouldn't recommend them at all waste of space

Avoid Using This Company for Your Mortgage I strongly advise against using this company for your mortgage. My experience with them was frustrating, costly, and time-consuming. Over several months, they repeatedly requested the same information and showed a clear lack of organization and professionalism. At one point, they even arranged and charged me for a property valuation, only for my mortgage to ultimately be declined for a trivial reason something that could have been identified before the valuation. It felt as though the valuation was pushed through unnecessarily, possibly to secure a commission at my expense. Buying property is inherently stressful, but working with this company only added unnecessary complications, delays, and costs. Do yourself a favor: save your time, money, and stress. Seek out a reputable and professional mortgage provider. After switching to another firm, I successfully secured my mortgage and purchased my property without the issues I faced with this company. Good luck with your mortgage journey I hope you have a smoother experience than I did.

Absolutely disgusting!!!!!!! A formal complaint has been made by my Mortgage advisor from Kind Financial and I am also made a formal complaint and will be taking this further. A AIP and full mortgage application and valuation was done . Every step taking ages , dragging their feet very slow lied more than once that a update would be given by end of day and never happens. Days and days later we get under offer of 40k!!!!! We can't buy house !!!!!!! Absolutely gutted wife been in tears it's been a very stressful application near 7 weeks. Told its because my son is 14 !!!!! They knew this from the start !!!!!! Because his 14 they now wont accept any of the childrens benefits!!!!!! We only get paid for 3 children out of the 6 anyway !!!!!! I work wife looks after 6 children you knew all this at the beginning of AIP and full mortgage application and was satisfied!!!!!!!... You changed underwriter that was dealing with our application from the start last minute and he discriminated against us and gave under offer of 40k!!!!! Using his his discretion!!!!!!!! If you want your sanity don't go with this bank you will loose your house your buying , you will be stressed out wont be able to sleep ..... they are very very slow and change their criteria as it suits !!!!!!!!! We have applied to a better bank ..... I want my valuation Fee refunded please !!!!!!... and compsation for all the stress and inconvenience caused by you discriminating ... People beware of this bank !!!!!

Excellent service, we applied via our broker (Derby Financial Solutions) and now have the product that we applied for. Though the only factor hindering me giving them a five-start review is the fact that they need to improve their communication skills with customers as I have had to keep going back to the broker or conveyancing solicitor for something that could easily have been answered by the receptionist.