Finset

When something goes wrong, you are able to see how good a company truly is. My car had broken down which resulted in me requesting to return it and be issued with a refund. Whilst my finance company were not too responsive, when I contacted the complaints resolution team for Finset directly, Jo was an absolute superstar. After an incredible amount of stress and uncertainty, her professionalism, responsiveness, friendliness, genuine care, and eagerness to resolve the case as quickly as possible, eased my worry tremendously. Jo was happy to explain anything I did not understand and provided me with information I was struggling to obtain. She even messaged me with a further update the following day to give me peace of mind which it surely did. I had a deadline and Jo helped me achieve it so I could buy a new car just in time before it was sold to someone else. Best experience I’ve ever had at resolving an issue. Jo is an asset to Finset and a true example of providing an excellent service. So happy Jo was there to see me through those final, vital weeks. Thank you!

Not to happy with the lady my friend (who intended purchasing a motor vehicle) spoke with today. He spent a lot of time choosing and looking into the finance of purchasing a new (for him vehicle) to start with he was told they required his drivers license, utility bill and photo of himself . Fine all supplied, but then when the “ball started rolling” he was told they now need banks statements & NI number, when asked why they’re requesting his NI number she said “to check to see if I have any points on your license”, they already had a copy of his drivers license which should surely be enough? She then asked him several times why he wanted to buy the car, he was then asked what he intended using it for, along with does intend keeping the car or is he going to sell it…. The car was for his personal use only. He found the whole experience very demeaning to say the least. It took him months of looking and deciding what to do. There was no customer service from this person what so ever. Needless to say he’s not going ahead with this company.

Really impressed with Finset. Haven't used them before, but was introduced through a new vehicle purchase. I dealt with Ryan, Ellie and Ben throughout the process and all were incredibly on the ball, responsive and rapid to deal with all elements of the arrangement. Will definitely be back as night and day compared to my previous asset finance company.

Have dealt with Oli our Business Development Manager for many years. Always excellent customer service and will work hard to get the deal over the line for you. A credit to the company, who I must say have all been brilliant at keeping me in the loop with how deals are progressing through to completion

Prodigious Service As a highly skilled professional my experience aligns well with the client satisfaction and that's exactly what I came across at Finset Ltd (Chelmsford)where I was greeted well and outstanding customer service experience by Daniel, Graham, Ryan and the team They are most certainly a valuable assets to the Firm. Furthermore to my understanding They have a proven ability to build up innovative strategies to improve customer service and maximise profitability.