New Homes Mortgage Services

I have now had four separate mortgage offers via New Homes Mortgage Services, all of varying complexity. Arranging a mortgage is rarely a straightforward process for any party involved, there is no mortgage advice service on the planet that can make it entirely seamless. Perhaps the most significant variable however, in how stressful a process it becomes, is the standard of communication and consideration a prospective mortgage borrower is exposed to, via either a lender or broker, throughout the application process. Sophie Wheatley at New Homes Mortgage Services cares about your mortgage application - it’s that simple. She takes pride in her work and, as such, her customers benefit from regular updates, timely responses and general all-round excellent communication between customer and lender. Sophie consistently delivers on her promises; a rare but critical attribute in a sales/ customer facing employee, and willingly goes above and beyond to deliver a result. Sophie is a credit to New Homes Mortgage Services, and the sole reason that I recommend the company to anyone in the market for a mortgage today.

I had a great experience with New Homes Mortgage Services from start to finish. The team was professional, knowledgeable, and extremely supportive throughout the whole mortgage process. They explained everything clearly, kept me informed at every stage, and were always available to answer questions or provide reassurance when needed.

We have had an excellent experience working with New Homes from start to finish. The team was knowledgeable, responsive, and took the time to explain every step of the process clearly. They made what could have been a stressful experience feel smooth and manageable, always answering questions promptly and honestly. I felt supported and well-informed throughout. I would highly recommend this company to anyone looking for professional, reliable financial and mortgage services 😊

We had to leave a review to share our experience with new homes. We had Adam dealing with us in securing the right mortgage for our circumstances. He was attentive and took the time to explain and answer any questions as first time buyers. A last minute hiccup with our lender Phil went above and beyond to get all parties on the same page and get everything sorted ready for completion. We were so pleased with our experience we used new homes for our personal insurance needs with Ritchie, and they were able to put us in touch with an insurance broker who could secure buildings insurance where we couldn't go anywhere else as the address didn't yet exist. Highly recommend.

I had a complex mortgage application, and Adam Springfield, Marcus, and their team provided outstanding support throughout the process. Their patience, professionalism, and expertise made everything much smoother. A special thanks to Sharlae, who understood the urgency, followed up multiple times, and regularly contacted Halifax to ensure everything progressed quickly — her efforts truly made a difference. Thanks to the team, the formal mortgage offer has now been issued, and I felt confident and supported every step of the way. I’m extremely grateful for how they handled all the documentation, queries, and coordination. Highly recommended! — Avinash S