Stephen Nic
13 Dec 2024Horrible experience. Rude & unforgiving staff. My mortgage expired as they wrote to me several times at the wrong address/postcode which I never received. I was then struggling to get another product due to issues with my credit file after Covid. Refused to give me a new product and insisted that the balance was paid in full. £70k ! Couldn’t sleep for months worrying about it. They didn’t care. This should not be alllowed to happen.







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