LV= General Insurance Croydon

Incredible- 3 working days after an RTC, which wrote off my car, we had a settlement figure in our bank account...LV= made the whole experience so easy, I was in shock. We have previously used them for pet insurance and they were also super speedy and responsive, but this was another level! 5 out of 5 stars for service

I have been with LV insurance for 3 years, when it comes to claiming from your insurance policy they are non helpful. I had an accident my car has gone to their preferred repair centre on my policy I selected a courtesy car. Their repair centre Halo are liars and dishonest. No one is taking ownership and I am without a courtesy car . DO NOT USE LV BECAUSE THEY ARE QUICK TO TAKE YOUR MONEY BUT WHEN IT COMES TO MAKING A CLAIM THEY DO NOT HELP OUT …. Save yourself the trouble and hassle…. I have been trying to get through to them all day

The best service we've ever had from an insurance company. I'm an 8 year old Viszla called Bella. I've been insured with LV for 4 years and never been ill, not even a cold. But when I got a couple of lumps on my tummy and leg and they were getting bigger the vet said I should have them removed as a precaution. She did it the following week and I went home wearing a very un-flattering doggy onesie to cover my stitches. Anyway, I went back on Monday and I've got the all clear! Horray! My human said he got through to another human on the phone and was sent a claim form by email. It was very easy to fill in and the vet sent it off for him last week. He got paid today and said it's the best service he's ever had from an insurance company.

I usually only review pubs. But had to change my habits after two brilliant experiences with LV= We live on a busy road and have had two cars crash into our parked car on two separate occasions. It just so happens that both people who crashed into us use LV= Even though we were not at fault (parked car) on both occasions our insurance company wanted us to pay an excess, transfered us to a care hire company who refused to hire us a car and made everything much more complex by asking us to make bookings and report back. On both occasions we decided to go through LV= after recieving a text. After a short phone call to a lovely lady (Sophie M) we had confirmation of our car rental in our inbox and confirmation that our chosen garage would give us a ring the next day. In contrast to our insurance company they were absolute superstars and we will be moving over to LV= when we renew our policy. I would highly reccomend.

The worst company to insurance your car with. Very unprofessional and useless. They said I was involved in an accident on 4th of April 2019 which I explained to them was not true. It took them a year and 2 months for them to finally say I was involved in the accident and it was my fault. During that year I called them several times asking for updates and eveytime they were asking me for proof I was not involved in a the accident. I told come and inspect the car but nobody came. What happened to innocent till proved guilty? I am guessing they pinned me for accident which I was never involved just because I was a young driver. Now I just received a debt collection letter stating I need to pay £635.10 for something I never done. I explained to them many times this is fraud and they needed to look into it. They did not bother. So here I am telling you my story. Stay away specially if you are young driver.