Novello Chartered Surveyors - Derby

I hired Gold Crest Surveyors for a Level 3 Building Survey (costing nearly £800) on a house I intended to buy, based on a previous okay experience years ago. This time was a complete disaster, and I strongly advise others to avoid this company. My main issue is with misleading sales practices. Before paying, I spoke extensively with Juan Mouton. I asked repeatedly if the survey included estimated repair costs for any issues found. He assured me multiple times, "yes of course it comes included." The report arrived with no cost estimates whatsoever, making it far less useful for my decision-making. This was a direct breach of what was promised. Furthermore, their customer service is non-existent once they have your money. When I called to query the missing estimates, I was fobbed off and promised a callback that never came. For weeks, my calls and emails have been ignored. The only response I got was from someone who clearly hadn't read my email, sending me a quote for a survey I'd already paid for! When I corrected him, he casually said he'd "transfer" me. It’s a joke. Even the survey itself is questionable and lazy. The report states the chimney was checked and was fine. The problem? The house doesn't have a chimney at all—no breast, no stack, nothing. This glaring error suggests they use copy-paste templates without proper checks. Most alarmingly, I have since discovered this company now appears to be operating under a new name: "Novello Chartered Surveyors." Given my experience—taking payment for promised services they didn't deliver, then completely ghosting me—this name change feels like a tactic to escape a damaged reputation and negative reviews like this one. It is a huge red flag. I believe they change names to scam new customers once complaints pile up. In short: They give promises to get your payment, then abandon you. The work is sloppy. Now, they seem to be hiding under a new name. I deeply regret using them and feel I wasted £800. Please learn from my mistake. Extreme caution is advised if you are considering "Novello Chartered Surveyors" — research thoroughly, as it appears to be the same problematic operation.

We used Gold Crest for a Level 2 survey on our new home and were really impressed with their service. From the moment we booked, everything was handled quickly and efficiently. The survey was carried out promptly, and the report was delivered in no time—clear, detailed, and easy to understand. Their communication was excellent throughout, and the whole process felt smooth and stress-free. We’d highly recommend Gold Crest to anyone looking for a reliable, professional surveying company. Top marks for speed and service!

We are first time buyers and recently used gold crest surveyors. After an initial confusion about which level survey they thought we needed (they suggested level 3 and we did question it as we thought we needed level 2, to which they then agreed level 2 would be sufficient) the process was quick and easy, we paid (they were the cheapest quote we received) and had confirmation of date and surveyor really quickly. They fitted us in within a good amount of time (roughly 2 weeks). Once the survey was done the report was sent back the next day and was really thorough. It was easy to understand and helped us make an informed decision about the house we are purchasing. Our surveyor was Ian Callaway and he did a great job. We didn’t feel the need to contact him to ask any questions because the report was really clear, although we could have if we wanted to which was nice to know. Overall a good experience and I would definitely recommend.

I used Gold Crest Chartered Surveyors for a Level 3 Building Survey recently, and I’m extremely impressed with their service. Ahsan Shad, our surveyor, conducted a thorough and detailed inspection, providing a highly comprehensive report that covered all aspects of the property's condition. The report was well-structured, easy to follow, and included clear explanations of any issues, along with practical recommendations. The whole process was seamless. Gold Crest handled everything, including booking the appointment with the estate agent, so I didn’t have to do a thing. I would highly recommend their services to anyone in need of a reliable surveyor. Plus, their pricing is very reasonable for the quality of service provided, making it great value for money.

I recently used Gold Crest Chartered Surveyors for a home valuation survey, and I couldn’t be more impressed with their service. The team was professional, efficient, and incredibly knowledgeable from start to finish. Booking the survey was straightforward, and they kept me well informed throughout the process. The surveyor was thorough and provided a detailed report that was easy to understand, highlighting key issues and offering clear advice. I recommend Gold Crest to anyone looking for reliable and trustworthy surveyors. They made what could have been a stressful experience smooth and hassle-free. Thank you for such outstanding service!