Metro Bank

Metro Bank launched in 2010 as the first new high street bank in the UK in over 100 years. Founded by American entrepreneur Vernon Hill, it brought a US-style retail banking model to Britain with stores open seven days a week, late evenings, and a focus on customer service. The bank gained its full banking licence in 2010 and has since grown to serve customers across London and the South East.

Metro Bank offers residential, buy-to-let, and commercial mortgages with a focus on personal service and rapid decision-making. The bank positions itself as an alternative to the traditional high street banks, with relationship managers and in-store mortgage advisers. Metro Bank serves both direct customers and works with selected mortgage brokers.

The bank has faced challenges including a 2019 accounting error that led to a capital raise, but has continued to serve mortgage customers. Metro Bank is regulated by the FCA and PRA and maintains a network of stores in London and surrounding areas.