Wiser Mortgage Advice - Longbridge

Excellent Mortgage Advice, reliable, independent specialists. I had the pleasure of working with Kayleigh, who is absolutely amazing and guided me through the process to obtain the mortgage I needed. I cant thank Kayleigh enough.

Very very good experience, Would highly recommend anyone who is searching for there first mortgage or property to use this place, Kayleigh Ritchie done a fantastic job explaining how it all works and advising us on our first property made it so easy to understand and make decisions, Great team they have there.

Review of Wiser Mortgage Adviser This has been the worst experience I have had with any professional service, and I feel compelled to warn others. We paid a £500 fee to Wiser Mortgage Adviser, in addition to whatever commission is received from the bank for arranging the mortgage. Despite this, we were not treated as valued clients but more like “buddies,” with a clear lack of professionalism, accountability, and attention to detail. Serious and concerning errors were made with our mortgage insurance. Incorrect information was provided to the insurer, including the wrong address, and inaccurate details that could have caused serious problems in the event of my death—particularly regarding the mortgage being correctly payable to my husband. Providing false or incorrect information to an insurance company is not a minor issue; had this not been identified, it could have resulted in major financial and legal consequences. In my view, this constitutes gross misconduct. Our mortgage insurance was also delayed by a full month due to the adviser’s failure to act in a timely and responsible manner after the original insurance terms expired. During this period, we were left without appropriate cover, which is completely unacceptable. our adviser failed to manage the process properly or protect our interests, resulting in additional stress and unnecessary risk. Overall, the service was disorganised, stressful, and extremely disappointing. Communication was poor, errors were not proactively addressed, and responsibility was deflected rather than taken. Additionally, the office rented on site AP Morgan was in very poor condition and reflected the same lack of professionalism shown in the service. Both the adviser and the associated estate agent appeared unprofessional in their conduct. I strongly advise others to avoid this adviser. There are many reputable mortgage advisers who do not charge upfront fees and are paid solely via commission from the bank, yet still provide a far higher standard of service and care. I would not recommend Wiser Mortgage Adviser under any circumstances.

I had a really great experience arranging my mortgage and couldn’t recommend the service enough. Kayleigh Ritchie was absolutely brilliant throughout — everything was clearly explained, which was especially helpful as a first-time buyer who is self-employed. The whole process was quick, smooth and far less stressful than I expected. Excellent service all round.

As first time buyers we were so unsure about how to get the buying process started. Wiser Mortgages really helped with everything! Made the whole process so easy. Felt like there was no stupid questions and just an all over great experience Can’t thank Kayleigh enough! She explained everything and made it so clear. Helped with any questions we had & also was very good with replying!