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Metro Bank Expands Team to Enhance Mortgage Market Services

Metro Bank has expanded its specialist mortgage team with key new hires, enhancing service delivery in the mortgage market.

By David Sampson
2 June 2026
3 min read
UK mortgage rates article image for Metro Bank Expands Team to Enhance Mortgage Market Services

Written by David Sampson for Mortgage118. Last updated 2 June 2026. Reviewed against our editorial standards. Editorial standards.

TL;DR

  • Metro Bank has expanded its specialist mortgage team with key hires, including Charles Morley as director of mortgage distribution, operations, and servicing.
  • this move is set to improve client relations and service delivery in the mortgage market.

Metro Bank has strengthened its specialist mortgage division with several new appointments, signalling its commitment to enhancing service delivery in the mortgage market. These changes come as the bank aims to build stronger relationships with clients and intermediaries alike.

Who are the new hires at Metro Bank?

Metro Bank has welcomed several experienced professionals to its specialist mortgage team. Charles Morley, who previously served as the director of mortgage distribution, will now oversee mortgage operations and servicing as well. Joanne Hollins leads the business development team, focusing on intermediary and direct mortgages. Other notable hires include McLeod, who has nearly 20 years in financial services, and Linklater, who brings extensive experience in the intermediary market, particularly in northern England. Moore joins from 3 Sixty Financial Solutions with over a decade in the mortgage sector, while Dudley has transitioned from Coastway Financial, where he worked as a self-employed mortgage and protection broker.

What does this mean for borrowers and brokers?

The expansion of Metro Bank’s specialist mortgage team is likely to enhance service quality for borrowers and brokers. With experienced professionals at the helm, clients can expect improved support in navigating the mortgage process. The bank’s focus on building strong relationships suggests a more personalised approach, which could lead to better outcomes for both borrowers seeking mortgages and brokers assisting them.

Why is this change significant in the mortgage market?

The mortgage market is currently facing various challenges, including fluctuating interest rates and evolving borrower needs. By bolstering its specialist team, Metro Bank is positioning itself to respond more effectively to these challenges. The addition of seasoned professionals with diverse backgrounds in mortgage lending can help the bank adapt to market demands and ensure that clients receive tailored solutions.

Frequently asked questions

How will Metro Bank’s new hires impact mortgage services?

The new hires are expected to enhance service delivery and client relations, providing more tailored support for borrowers and brokers in the mortgage market.

What should clients watch for next from Metro Bank?

Clients should look for updates on new mortgage products and services that may emerge from the strengthened team, aimed at meeting diverse borrower needs.

About David Sampson

David Sampson writes about the UK mortgage market for Mortgage118, covering specialist lending, market trends, and practical advice for borrowers. All content is reviewed for accuracy against FCA guidelines and current market data.

Metro Bank Expands Team to Enhance Mortgage Market Services | Mortgage118