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Lender Survey Insights: Speeding Up the Mortgage Market

Delays in property transactions affect many firms, highlighting the need for improved communication in the mortgage market.

By David Sampson
28 July 2026
3 min read
UK residential mortgage article image for Lender Survey Insights Speeding Up the Mortgage Market

TL;DR

  • Many firms are facing delays in property transactions.
  • this affects completion times and client satisfaction in the mortgage market.

Written by David Sampson for Mortgage118. Last updated 28 July 2026. Reviewed against our editorial standards. Editorial standards. Mortgage118 is a directory — not FCA-authorised and not a mortgage adviser.

Recent findings from a lender survey reveal significant delays in property transactions, impacting the mortgage market and the home moving experience for borrowers. The urgency for improved communication and processes between conveyancers and lenders has never been clearer.

What Are the Main Findings of the Lender Survey?

The annual Lender Collaboration Survey has highlighted ongoing challenges in the mortgage market, particularly concerning the interactions between conveyancers and lenders. Many mortgage advisers may not be privy to the discussions that occur behind the scenes, but they certainly feel the repercussions when these discussions lead to delays. The survey indicates that these delays can severely affect completion times, client expectations, and the overall experience of moving home.

Why Are Delays Happening?

Delays in property transactions often stem from unclear guidance on common scenarios faced by conveyancers and lenders. The survey suggests that by collaborating with UK Finance to create clearer, more straightforward guidelines, the industry could significantly reduce unnecessary referrals. This would empower conveyancers to proceed with confidence, allowing lenders to concentrate their resources on genuinely exceptional cases rather than routine inquiries.

How Can the Mortgage Market Improve?

Survey participants also emphasized the importance of standardizing processes across the mortgage market. A common referral platform, such as Lender Exchange or LMS, could enhance consistency and minimize duplication of efforts. By adopting such platforms, lenders can streamline their operations, making the mortgage process smoother for all parties involved.

What This Means for Borrowers and Brokers

For borrowers and brokers, these insights underline the importance of understanding the current challenges within the mortgage market. Delays can lead to increased frustration and uncertainty during the home buying process. By advocating for clearer communication and standardized practices, brokers can better manage client expectations and improve the overall experience for borrowers. Staying informed about these developments will be important for anyone involved in property transactions.

Frequently Asked Questions

What can borrowers do to avoid delays in their property transactions?

Borrowers should ensure that they provide all necessary documentation promptly and maintain open communication with their brokers and conveyancers. Understanding the common issues that lead to delays can also help in navigating the process more smoothly.

How can brokers help clients during delays in the mortgage process?

Brokers can assist clients by keeping them informed about the status of their applications and setting realistic expectations regarding timelines. They can also advocate for clearer communication between lenders and conveyancers to expedite the process.

About David Sampson

David Sampson writes about the UK mortgage market for Mortgage118, covering specialist lending, market trends, and practical advice for borrowers. All content is reviewed for accuracy against FCA guidelines and current market data.

Lender Survey Insights: Speeding Up the Mortgage Market | Mortgage118