The Source

Good customer service- I spoke to Kaz today on the phone after my policy auto updated to a new provider with an increased prize. She was able to go through a new quote for me which was a much better price. She was lovely on the phone and gave a great standard to customer service! Thank you again Kaz

My policy was taken out through a broker, but it's crucial to be cautious of the high rate of finance charged, as well as the potential for misleading information and poor communication from them and, subsequently, Source Insurance. The policy was not fit for purpose, and it was cancelled twenty-one months in without as much as an apology. I would advise you shop around. UPDATE Hi Alison, Yes, the FOS found that Source Insurance had not done anything wrong. It is a clever way to operate by keeping the responsibility at arm's length and through brokers at times. I think it would be better business practice to ensure the end user is provided with their documents sooner than 20 months after the policy has been taken out. To then cancel and offer a £10 refund due to a mistake in paperwork is not really an example of recovering a poor situation you were involved with. If there had been any acknowledgement or apology, there would have been more understanding and potential for a five-star good recovery of service review. Kind Regards Jason

Britney is very knowledgeable, personal & efficient. She dealt with my query extremely fast proving her high standards across her work. She provided an instant solution at the first opportunity, delivering a positive outcome. Thank you, have a great year ahead 🎉🤍☕️

I had great experience with Ryan today for fixing a direct debit issue with one of the client. He was so much helpful and fixed through the chat itself. Thank you so much Ryan for your support always.

I had to call Source today and could not be happier with how my call was handled. James K was fantastic and so considerate - he called me back rather than leaving me waiting on hold, was so personable and friendly whilst remaining professional the whole time. He helped me renew my insurance as painlessly as possible and I just felt I needed to share how fantastic he was. I have also emailed the company to share this great experience, so I hope this gets back to him somehow! Really impressed with the whole service from start to finish.