James
27 Feb 2026Absolutely shocking migration from James Hay!! The new platform is horrendous!! I I could have given zero stars I would!!! I just hope the customer service and tech support have been respected!! Absolutely horrendous experience!!
Nucleus Financial is an FCA-regulated mortgage broker based in City of Edinburgh, EH7 5JH, specialising in Commercial. Rated 3.3/5 from 14 reviews.
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Charlotte Harris
Mortgage Adviser
Daniel Evans
Protection Specialist
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James
27 Feb 2026Absolutely shocking migration from James Hay!! The new platform is horrendous!! I I could have given zero stars I would!!! I just hope the customer service and tech support have been respected!! Absolutely horrendous experience!!
Bill Hutton Surie
26 Mar 2025Be VERY VERY CAREFUL using Nucleus They charge £250 FINE for being just a day late - this has cost us regularly. Our other firms do NOT charge this fee - and give you some kindness even if it's a few days. THIS experience has been very stressful and they are VERY difficult to deal with.
Halley Murray
14 Nov 2022I have been a customer with nucleus for many years. All they do is charge fees after fees. Look elsewhere, this is not a Fintech company
Bruce Walker
23 Mar 2021My new IFA requested that Nucleus transfer investments. 3 weeks later, Nucleus reply to say "... we are currently reviewing the partial transfer request ...". No explanation why it took 3 week to start considering the request. No response when I emailed. Off to the Financial Ombudsman Service to make Nucleus wake up.
Lewis Knight
11 Aug 2016A very easy to use platform.
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