Stuart Campbell
17 May 2025I found that I am not alone when seeing the 1-star comment here which related to the legal team's approach. My concern stems from their insistence on moving directly to the legally binding contract stage without a clear preliminary agreement in place. This felt premature and disregarded my needs and the seller's initial understanding. Specifically, the lawyer repeatedly urged me to proceed to the contract phase – mentioning this pressure three times. (her words also showed her rudeness and impatience - this is the third time that I have asked you for this) but we didn't agree on anything, actually I and the seller preliminary agreed with some terms, but a lawyer jumped in and said this was not common practice for under offer. I think as long as this is legitimate and we both agree for some reasons, why do we have to border the norms, she just doesn't want to reconfirm our understanding (yes, she replied normally within 5 minutes) then push me to contract stage. This pushy attitude made me uncomfy, as it seemed to prioritise their fees over facilitating a mutually beneficial agreement. Their stance, that our preliminary understanding was not 'normal practice,' felt dismissive. While I found the estate agent team to be acceptable, despite some errors, the legal team's lack of professionalism and apparent self-interest has led me to conclude that I cannot recommend their legal services. I can imagine they don't really care about the customer, like thinking if this isn't the buyer, someone else will come along.









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