One Broker Ltd

Great service. Very helpful and friendly. Thankyou Lexy.

Avoid – Breach of Consumer Rights and Unreliable Claims Handling We recently experienced significant issues with a transport company after liquid we consigned through them arrived damaged. Despite providing evidence and promptly reporting the damage, our claim was outright rejected by this insurance company based solely on a “clean” proof of delivery (POD), without proper investigation. This approach disregards Section 9 of the Consumer Rights Act 2015, which states that goods must be of satisfactory quality and fit for purpose — a standard which was clearly not met. Moreover, under English common law and carrier liability, a clean POD does not absolve responsibility where damage is not immediately visible or is discovered upon unpacking, which applies in our case. Their refusal to acknowledge or reappraise the matter unless repeatedly pressed demonstrates poor customer service and a failure to uphold basic consumer protections. If you’re a business relying on the safe and professional transport of goods, I would strongly advise looking elsewhere. Trust and accountability are key in logistics — and unfortunately, both were absent here.

I've had my insurance policy with One broker for 5-6 years. My premiums have gone from £425 to £878 with zero claims or changes. There is no personalisation or desire to understand or consider their clients needs. There's no effort to understand what insurance cover the client requires and absolutely no due diligence. I have less cover with Aviva via the One Broker than if I went direct for £550 less. I've tried to explain the level of cover I have is excessive and inaccurate causing unmanageable premiums and no one wants to listen. I'm stuck using their 'commission lead' surveyors. To top it off they've sent me an administration invoice for £35 for doing absolutely nothing as my policy auto renews with Aviva and they probably got a proc fee too. If you want a broker that cares and pays attention to their customers wants and needs One Broker is not for you. Tailored quotes and policies are a last priority in my experience.

A fantastic independent insurance broker powered by a hard working team of people who always go the extra mile to offer their clients the very best deals

A great insurance broker who take time to understand their clients needs.