Ben Charles Durham Financial Services

Rachael is our one stop solution for all our mortgage needs. Having no experience, my wife and I struggled quite a bit to find mortgage lenders when we were trying to buy our first property. We're are so glad to have found Rachael at Ben Charles. She not only found us the best deal possible, but went beyond her call of duty to help us with every small detail. She's pro-active, responsive and trustworthy. Really pleased with the way they've looked after us and we're now remortgaging through them again. Highly recommend a call with Rachael if you're looking for a mortgage.

My wife and I have benefited from the professional financial services Rachael offers within Ben Charles agency over the past eight years. In that time she has arranged 3 mortgages and several remortgages for us. In each instance we have enjoyed full confidence in her ability and willingness to present options best suited to our needs. Rachael always carefully explains each option and then takes the necessary steps to ensure smooth completion. We have complete confidence in Rachael's personable and professional approach in the financial services she offers and would not consider going anywhere else.

I cannot recommend Rachael enough. I’ve used different mortgage providers over the years that were ok but no one stood out or were outstanding. Rachael was recommended to me 4 years ago from a friend and I have never looked back. I not only trust Rachael to provide me with the best mortgage deals for my personal mortgage and my portfolio of buy-to-lets, I’ve also introduced Rachael to my work colleagues, friends and family, who now all appreciate her approachable, efficient, professional work ethic too.

So glad to have Rachael Leonard dealing with my mortgage. Rachael is super friendly and very efficient. Gets things done and makes things happen very quickly. Above all, though, her knowledge of all things mortgage-related is very comprehensive indeed. She knows exactly what kind of mortgage you'll need for your particular situation, which mortgage provider is likely to approve your application, what kind of documentation you need to provide, everything. This is the only free service of its kind in Durham and it is absolutely five star. The rest of the team at Ben Charles are great, too. A real pleasure to deal with. Thanks!

Rachael provided us with fair, balanced and professional advice when looking for our new mortgage. With so many options in the market it was imperative we chose the right mortgage, with Rachael’s advice we were able to do this. She offers a great service and is very approachable and understanding. Would definitely recommend.